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Shipping & returns

 

At VO2 Sports Co, we are committed to ensuring your satisfaction with every purchase. Please read our shipping and returns policy below:

Shipping Information

We offer reliable shipping options to deliver your products safely and efficiently. Orders are processed promptly, and you will receive tracking information once your order has been dispatched.

Returns & Exchanges

If you're not completely satisfied with your purchase, here's what you need to know:

  • Refunds: Products may be returned within 14 days of purchase for a full refund. The product must be in its original condition, unused, and with all tags attached.
  • Exchanges or Store Credit: After the 14-day return period, we offer exchanges or store credit for returned items. The product must still be in its original, unused condition with tags attached.
  • Final Sale: Discounted items or sale items are FINAL SALE and cannot be returned, exchanged, or refunded.

Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the item is damaged or defective. Once we receive the returned item in its original condition, we will issue a refund to the original payment method.

How to Return or Exchange an Item

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] or call us at 705-293-7007 within the 14-day return window.
  2. Ship the Item: After receiving your return approval, follow the instructions provided for shipping the item back. Return shipping costs are the customer's responsibility.
  3. Refund or Store Credit: Upon receiving your returned item, we will process your refund or issue store credit as requested. Refunds will be credited to the original payment method.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will provide a return label at no charge to you and resolve the issue promptly.

Questions?

If you have any questions or need assistance, feel free to reach out to us at [email protected] or 705-293-7007. We’re happy to help!

Thank you for shopping with VO2 Sports Co!

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